Help > FAQs

Q. How do I log in?

A. On the log in page, returning users should enter their referral id, username and password in the text boxes shown. Your account administrator can provide you with the client referral id. If you have previously logged in, you should enter the same username and password as on previous visits to guarantee the same preferences, saved searches and saved downloads. For new users of the system, you must obtain the client referral id from your administration, then create your own CareerSearch account. On the log in page, click on the "Create an Account" link under the text boxes. You will be asked to enter your referral id, a username of your choice, a password of your choice, your first and last name and your email address. Once your account is created, you can log into the application. In some cases an account may prefill some of the fields on the log in page. When you arrive on the log in page, one or more text boxes may appear to have information already entered. If the username is accurate, simply click the "Sign In" button to access the application. No additional information is required. If any text box is empty, simply fill in only that box and then proceed as usual.

Q. What if I forget my password?

A. If you have forgotten the password for your account, click on the "Forgot your password?" link on the login page. This will display a simple form for you to enter some of the information you provided when you created your account. Your password will be emailed to you after submitting the form. If you did not provide a valid email address when you created your account, this feature will not be available. You can create a new account by clicking the "Create an Account" link on the login page or contact Customer Care.

Q. How do I change my password?

A. Select Account Settings from the My Account menu. On the left side of the screen, your current password can be modified by typing a new password in the password box and clicking the blue "Save" button at the bottom of the Account Information section.

Q. Can I change my username?

A. The username is assigned to this account by your CareerSearch administrator. You can't change this name yourself. If you would like to change your username, please contact your administrator about creating a new account. If you're the system administrator, refer to Managing User Accounts for more information about adding and modifying accounts.

Q. Can I search by ZIP code?

A. Yes, you can search by ZIP code when performing either quick searches or advanced searches. For more information on searching using ZIP codes, please click the "Help" link in the upper right corner of any page and select the corresponding PDF from the "Help Library".

Q. How do I look up a ZIP code?

A. To search for a ZIP code type the town or city name in the search box at the top of the ZIP Code Radius Location page. A list of all ZIPs matching your term will display. Click the "Apply Radius" button next to the ZIP to specify a radius around the ZIP. Or, click the "Add" button to search only within a particular ZIP code.

Q. How many keywords can I enter in a keywords box?

A. You can enter as many keywords as you would like in the text boxes on the Keywords pages. Multiple keywords combined with "and" can result in very limited numbers of matching records. When entering multiple keywords you may want to consider using "or" to combine keyword terms for broader search results. Large numbers of keywords may take longer to return results.

Q. What does "Find Synonyms" do?

A. When you click "Find Synonyms" on the "Keywords" tab from any advanced search type, you're telling the system to pull results that match to word(s) in your "Description" entry and any similar words found in the CareerSearch thesaurus.

Q. Can I search for companies of a specific size?

A. Yes, you can use company size options when performing either a quick search or an advanced search by selecting either the number of employees or annual revenue. For more information on using company size options, please click the "Help" link in the upper right corner of any page and select the corresponding PDF from the "Help Library".

Q. Are web sites included on company records?

A. Yes, web sites for companies are included in the company details when available. Not all organizations have web sites and in some cases, our content providers have not collected them. Each refresh of our content adds new web sites so check back for the latest updates frequently.

Q. Can I search for start-up companies?

A. By default, searches display companies regardless of when they were founded. However, if you use the drop down "Companies Founded" menu on the "Keywords" tab you have choices such as "Within 18 months", "Within 5 years" to "Older than 10 years".

Q. Why do some records have no contacts?

A. Most of the records in CareerSearch contain one or more contact names for the best insider information. However, in some cases, smaller store or banking sites have opted not to include any specific contact name when providing their information to our data suppliers. In these cases, you can get other site information including the address, phone number and business description to get you started. In banking, try asking for the branch manager when you call. In retain, try asking to speak with the Store Manager when you call. If you would like to restrict your search results to only records that include contact names, you can always do this using the option on the Keywords page.

Q. Does CareerSearch contain information on competitors?

A. Yes, you can perform competitor searches from the company details page. For more information on how to perform a competitor search please click on the "Help" link in the upper right corner of any page and selecting the corresponding PDF from the "Help Library".

Q. How do I view company details?

A. After performing a search click on the company name from the list of matched companies. The company details will be displayed with the contact information along the left, the contact name or names along the bottom and the description of the company on the right.

Q. How do I report a data inaccuracy?

A. CareerSearch tries to verify the information in our database as completely as possible and updates it regularly. However, if you find an error, please let us know by clicking "Report Data Errors" from the company details page.

Q. Can I download company information?

A. Once you've performed a search and are viewing the search results page, company information be downloaded into multiple formats depending upon your needs by clicking the blue "Save Results" button near the top of the right side of the page. For more information on downloading and saving company information please click the "Help" link in the upper right corner of any page and select the Downloading Search Results Tutorial or the corresponding PDF from the "Help Library".

Q. Can I import data into other programs?

A. Yes, while downloading company information, select the file type for the program you're importing data into. You can choose from file types such as Microsoft Excel, Text, ACT and more.

Q. Can I limit my download list to just specific contact titles?

A. Yes, once you've performed a search and are viewing the search results you can limit your download list to include only specific contact titles using the blue "Make Selections" button in the "Contacts" box along the right side of the screen below your criteria. From here, you can filter your selected contacts by contact category or by specific keyword. For more information see the PDF guide in the "Help Library".

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